Smartland is a rapidly growing private equity real estate company managing 1,400+ residential units across Northeast Ohio. We are seeking a Director of Maintenance to lead portfolio-wide maintenance operations, build high-performing teams, and protect the long-term value of our assets.

This is a senior leadership role with direct impact on operational efficiency, resident experience, and asset preservation. If you are both strategic and hands-on, thrive in fast-paced environments, and drive measurable results, we want to meet you.

The Role

As Director of Maintenance, you will oversee all maintenance operations across Smartland’s apartment communities and single-family homes. You will lead Maintenance Managers, Senior Technicians, and field teams while partnering closely with Operations and Property Management leadership.

You will report directly to the Director of Operations and play a critical role in shaping Smartland’s maintenance systems, standards, and long-term strategy.

Location: Eastlake, Ohio (with regular travel to Cleveland-area properties)

Schedule

Full-time, Monday–Friday
On-call availability for major emergencies or critical operational needs
Frequent onsite visits across the portfolio

What You’ll Do

Lead maintenance operations across 1,400+ residential units
Build, train, and manage high-performing maintenance teams across multiple sites
Establish and enforce KPIs, including:
- Work order response and completion times
- Unit turn quality and timelines
- Preventive maintenance completion
- Safety and compliance standards
- Budget adherence and cost controls
Troubleshoot complex HVAC, plumbing, electrical, and mechanical issues when needed
Design and execute preventive maintenance programs to reduce downtime and extend asset life
Manage CAPEX and OPEX budgets, inventory, procurement, and vendor costs
Standardize SOPs, documentation, and workflows across all communities
Oversee life-safety systems and ensure full regulatory and city code compliance
Conduct routine property inspections and quality audits
Manage vendor relationships, bids, contracts, and performance
Ensure accurate use of maintenance software (AppFolio or similar) for reporting and analytics
Analyze data and dashboards to identify trends and drive continuous improvement
Partner with executive leadership on capital planning and long-term improvement initiatives

What You Bring

3+ years in maintenance leadership (multifamily, residential, or facilities)
2+ years managing teams across multiple locations
Strong technical expertise in HVAC, plumbing, electrical, and mechanical systems
Proven ability to lead teams, enforce accountability, and drive performance
Experience managing budgets, reviewing bids, and overseeing capital projects
Excellent organizational, communication, and decision-making skills
Strong understanding of OSHA, safety standards, and regulatory compliance
Comfortable using maintenance software, dashboards, and operational reporting tools
Ability to balance strategic planning with hands-on leadership when needed

Nice to Have

Trade certifications (HVAC, electrical, plumbing, OSHA)
Experience with AppFolio, Yardi, or similar platforms
Background in multifamily or mixed-use portfolios
Strong analytical skills and experience improving systems and SOPs

Not a Fit If You…

Avoid holding teams accountable or leading through change
Prefer working independently rather than managing multi-site operations
Overlook safety, compliance, or documentation
Struggle with technology or data-driven decision-making
Avoid difficult conversations or performance management
Dislike being both strategic and hands-on

Why You’ll Love Working at Smartland

$65,000–$80,000 annual salary
Medical, Dental, and Vision benefits
Paid Time Off and paid holidays
Executive-level role with visible portfolio-wide impact
Supportive, accountability-driven leadership culture
Opportunity to shape systems, teams, and long-term strategy
A growing company that promotes from within and rewards results

If you’re a results-driven maintenance leader who enjoys building teams, optimizing operations, and protecting asset value, we’d love to meet you.

Apply today and help Smartland set the standard for residential maintenance excellence.

CI: Technical Expert, Architect, Administrator, Scholar
Loc: Domestic