Director of Operations

Job Duties

• Conduct performance evaluations that are timely and constructive.
• Handles discipline and termination as needed and in accordance with company policy
• Drives processes that support the above
• Utilize quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated
• Identify opportunities for, and drive continuous improvement
• Ensure work environments are adequate and safe and operating effectively in accordance with our guidelines and state and local regulations
• Oversee the quality of our operations, which includes residence quality, safety and well-being, mechanical room maintenance, cleaning regiments, and routine maintenance
• Plan, direct, control, implement, evaluate, monitor, and forecast budgets and cost of sales/labor in each department
• Communicate and explain new directives, policies, and procedures to all employees; for major changes, meet with entire operations staff to explain changes, answer questions, and maintain morale
• Improve customer service and satisfaction through direct customer interaction and follow-up to ensure we continuously deliver the “Hilton Experience” to our residence
• Lead coordination and integration of efforts among operations, technology, and customer service to produce smoother workflow and more cost-effective business processes
• Collaborate with Marketing, Sales, Administration, and Ownership in a seamless manner to ensure we maximize efficiencies, sales, and profits
• Project a positive image of Smartland to associates, customers, industry, and community by always promoting value and culture

Requirements

• Minimum 2 years experience in a supervisory role
• Mechanically inclined with all-around knowledge of mechanical systems, plumbing, electrical and HVAC
• Demonstrated ability to manage multi-discipline projects and coordinate a team’s corresponding efforts
• Administrative skills, including experience with budgeting, spreadsheets, and payroll

Benefits

• Vision, Dental, Medical, Paid Time Off

Work Location

• In-person, Greater Cleveland Metropolitan Area