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Director of Operations

location Greater Cleveland Metropolitan Area, OH

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Full Time

Job Duties

  • Conduct performance evaluations that are timely and constructive.
  • Handles discipline and termination as needed and in accordance with company policy
  • Drives processes that support the above
  • Utilize quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated
  • Identify opportunities for, and drive continuous improvement
  • Ensure work environments are adequate and safe and operating effectively in accordance with our guidelines and state and local regulations
  • Oversee the quality of our operations, which includes residence quality, safety and well-being, mechanical room maintenance, cleaning regiments, and routine maintenance
  • Plan, direct, control, implement, evaluate, monitor, and forecast budgets and cost of sales/labor in each department
  • Communicate and explain new directives, policies, and procedures to all employees; for major changes, meet with entire operations staff to explain changes, answer questions, and maintain morale
  • Improve customer service and satisfaction through direct customer interaction and follow-up to ensure we continuously deliver the “Hilton Experience” to our residence
  • Lead coordination and integration of efforts among operations, technology, and customer service to produce smoother workflow and more cost-effective business processes
  • Collaborate with Marketing, Sales, Administration, and Ownership in a seamless manner to ensure we maximize efficiencies, sales, and profits
  • Project a positive image of Smartland to associates, customers, industry, and community by always promoting value and culture


  • Minimum 2 years experience in a supervisory role
  • Mechanically inclined with all-around knowledge of mechanical systems, plumbing, electrical and HVAC
  • Demonstrated ability to manage multi-discipline projects and coordinate a team’s corresponding efforts
  • Administrative skills, including experience with budgeting, spreadsheets, and payroll


  • Vision, Dental, Medical, Paid Time Off

Work Location

  • In-person, Greater Cleveland Metropolitan Area

Your Dream Job is Here!

Director of Operations

location Greater Cleveland Metropolitan Area, OH

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