Are you an organized, detail-driven professional who enjoys communication, coordination, and solving problems? Do you take pride in helping teams operate efficiently and supporting leaders who manage fast-moving environments?
If so, Smartland has the perfect opportunity for you.

Smartland is a rapidly growing Private Equity Real Estate company overseeing 1,400+ residential units across Northeast Ohio. We are seeking a Maintenance Operations Assistant to provide high-level support to the Director of Maintenance and help keep our maintenance operations running smoothly across our portfolio.

This role is ideal for someone who is motivated, dependable, and interested in growing into a leadership or operations management role.

Schedule & Location

Full-time, Monday–Friday
In-office position based at our Eastlake, Ohio headquarters

What You’ll Do Day to Day

You will be the administrative and operational backbone of the maintenance department, supporting both leadership and field teams.

Answer and route incoming calls to the maintenance department
Troubleshoot basic maintenance requests and assign work orders
Enter, track, and manage service requests in AppFolio (or similar PM software)
Communicate regularly with residents, maintenance technicians, and vendors
Follow up on open work orders, schedules, delays, and next steps
Create, implement, and maintain checklists and process documents
Assist with coordinating schedules, unit turns, and project timelines
Review contractor invoices for accuracy and completeness
Help track KPIs such as turn times, work order volume, and completion rates
Support the Director of Maintenance with documentation, reporting, and department organization
Assist in coordinating vendor activities, service contracts, and purchasing needs
Handle light administrative tasks to improve efficiency and workflow

What You Bring

Positive, professional attitude and excellent communication skills
Strong organization skills and ability to thrive in a fast-paced, changing environment
Ability to manage multiple priorities and maintain follow-up consistency
General knowledge of building systems (plumbing, electrical, HVAC, appliances) is a plus
Proficiency with Google Workspace, Microsoft Office, and digital tools
Detail-oriented mindset with strong problem-solving abilities
Ability to work well with both residents and field technicians
Real estate, maintenance, or property management experience preferred

Nice to Have

Experience with AppFolio, Yardi, or similar maintenance/property management systems
Experience scheduling vendors or coordinating field service teams
Understanding of maintenance workflows or unit-turn processes
Ability to help develop SOPs and improve processes
Interest in growing into operations management or leadership

Not a Fit If You…

Struggle to manage multiple tasks or deadlines
Avoid communication, follow-up, or documentation
Get overwhelmed by phone calls or shifting priorities
Prefer working alone instead of collaborating with teams
Resist learning new software or digital tools
Dislike structured systems, checklists, and standard processes

Why You’ll Love Working Here

Comprehensive Medical, Dental, and Vision benefits
Paid Time Off and paid holidays
Supportive, team-driven culture built on communication and accountability
Opportunities for long-term growth and advancement
A chance to directly impact maintenance efficiency and resident satisfaction
Leadership that values process, organization, and operational excellence

If you’re a motivated professional who thrives in an operations-oriented, fast-paced environment and wants to grow with a rapidly scaling company, we’d love to meet you.

Apply today and build your future with Smartland.

CI: Technical Expert, Architect, Administrator
Loc: Domestic