Eastlake, OHDo you love helping people and take pride in creating positive experiences that make others feel heard, supported, and valued? We’re looking for you.
As part of the Smartland Tenant Support Team, you’ll play a key role in ensuring every resident interaction reflects our commitment to service, professionalism, and community.
What You’ll Do Day to Day
- Provide prompt, professional assistance to residents via phone, email, and in-person communication
- Respond to maintenance inquiries, service requests, and tenant concerns with care and accuracy
- Maintain and update tenant records, ensuring clear documentation and timely follow-up
- Coordinate with maintenance, leasing, and operations teams to resolve issues efficiently
- Assist with lease renewals, notices, and general communication between residents and management
- Support community engagement initiatives to improve tenant satisfaction and retention
What You Bring
- Strong communication, problem-solving, and organizational skills
- Professional and friendly demeanor when interacting with residents and team members
- Proficiency in Google Workspace or Microsoft Office; comfortable learning new systems
- Attention to detail and the ability to manage multiple priorities
- Dependable, team-oriented, and focused on providing excellent customer service
Nice to Have
- Previous experience in property management, tenant relations, or customer service
- Knowledge of Yardi, AppFolio, or similar property management software
- Bilingual communication skills (Spanish a plus)
- Background in marketing, event coordination, or community relations
Not a Fit If You
- Struggle with organization, follow-up, or multitasking in a fast-paced environment
- Are uncomfortable handling tenant complaints or resolving conflict calmly
- Prefer working independently without collaboration
- Avoid direct communication or have difficulty maintaining professionalism under pressure
Why You’ll Love Working Here
- Comprehensive Medical, Dental, and Vision benefits
- Paid Time Off and holidays
- A supportive, team-oriented culture where your work truly makes a difference
- Opportunities for career growth and professional development within Smartland
CI: Technical Expert, Architect, Administrator, Scholar
Loc: International
